Technical Help

Please refer to your Bose® owner's guide for more specific product information. Your owner's guide can help you solve problems with less time and effort.

System does not function at all:

• Make sure all power connectors, cords and plugs are inserted securely and that the outlets are in good working order


• Be sure to select an audio source (CD, AM/FM, etc.)


• For powered systems, unplug the power pack for a few seconds, and then reconnect it. This allows the unit to reset itself after a power surge or power interruption.

No sound:

• Increase the volume.


• Press the MUTE button on your music center or remote control to unmute the sound.


• Check the connections to any external components.


• Be sure to select the correct source (CD, AM/FM, etc.) for the desired input.


• Unplug the system’s power pack for a few seconds, and then reconnect it. This allows the unit to reset itself after a power surge or power interruption.


• Check the speaker and Acoustimass® module (if applicable) connections.


• Disconnect any headphones.


• Connect the FM and AM antennas, if applicable.

Sound is distorted:

• Make sure the speaker cables are not damaged and the connections are secure.


• Reduce the output level from any external components connected to the receiver or Lifestyle® music center or CD changer.

No tape, CD, VCR or TV sound:

• Check the connections.


• Make sure the component is turned on.


• Refer to the component’s owner’s guide.

CD does not play:

• Check to see whether there is a disc in the player, label-side up.


• There may be dust or dirt on the CD or the CD may be defective. Try another disc.


• Verify that the disc in the player is a CD, not a DVD. The Wave® radio/CD, Acoustic Wave® music system and some Lifestyle® systems cannot play a DVD.

Remote control works inconsistently or does not work:

• Check the batteries and their polarity (+ and –).


• Operate the remote control closer to the system.


• Move the remote a few feet to avoid an area of "dead spots."

Unit turns on and off by itself or behaves erratically:

• Change the house code setting to prevent signals from conflicting with another nearby Lifestyle® system. Please refer to your owner’s guide for instructions.

Not enough or too much emphasis on low notes:

• Move the Acoustimass module closer to a wall or corner to emphasize low notes. Move it farther from a wall or corner to de-emphasize low notes.