FAQs

PRODUCT OVERVIEW

  1. How is the Bose Ride system different from conventional air-ride seats?
    The Bose Ride system uses technology that senses, analyzes and then counteracts forces from the road. Conventional air-ride seats, which use air spring technology, can only passively dampen these forces.
  2. Why is there a need for the Bose Ride system if drivers with conventional air-ride seats aren't complaining about ride quality?
    Through interviews with hundreds of drivers, we found that many accept feeling sore and tired as part of the job. Once they experience the Bose Ride system, drivers note improvements in comfort and energy level—factors that improve job performance and quality of life.
  3. What does Bose know about truck seat suspension systems?
    Bose Corporation has invested in more than 25 years of research and development to create groundbreaking approaches to vehicle suspension systems. The focused effort to apply this technology to the trucking industry began nearly ten years ago. It continues today, both in our lab and on the road.

PRICING AND AVAILABILITY

  1. Where can I buy a Bose Ride system?
    The Bose Ride system is available directly from Bose. Call us at 800-721-BOSE (2673) to make your purchase and arrange to have the system installed. The Bose Ride system must be installed at one of our authorized Bose Ride Installation Centers. When you purchase your Bose Ride system you will select your Installation Center and receive information about scheduling the installation at a time that's convenient for you. We are pleased to announce that we have established a growing number of authorized Bose Ride Installation Centers. Locations are listed on the "How to buy" page. Please call us for the newest locations near you.

    Fleet managers who have in-house service capabilities should contact Bose at 800-721-BOSE (2673) to plan their purchase and deployment of the Bose Ride system.
  2. What is an authorized Bose Ride system installation center?
    Once you've purchased your Bose Ride system, you will take your truck to one of our authorized partners authorized partners to have the system installed. You'll also receive an orientation to the Bose Ride system to help you make the most of the benefits that come with owning it.

    We have just begun the process of selecting and training our installation partners—a carefully chosen group of service providers who have both technical expertise and a passion for providing the positive customer experience drivers deserve. If you know of a truck service shop that meets these criteria and wants to become an authorized Bose Installation Center, please contact us.
  3. Can I purchase a truck with the Bose Ride system factory installed?
    Yes, the Bose Ride system can be factory installed through any Volvo US or Volvo Canada Truck Dealership. Please contact us for more information.
  4. How much does the Bose Ride system cost?
    The price of a single system in the U.S. is $5,995, plus any applicable sales tax, including installation. Bose offers drivers a financing program with no interest from Bose. To learn more about financing and other special offers, please call us at 1-800-721-BOSE (2673). Fleet managers wishing to purchase in volume should call us at 1-800-721-BOSE (2673) to discuss quantity volume pricing and rollout requirements. If you are a Canadian customer, contact us for pricing.
  5. Where is the Bose Ride system manufactured?
    The Bose Ride system is manufactured in the US at the Bose facility in Framingham, Massachusetts.

INSTALLATION AND SERVICE

  1. Can the Bose Ride system be installed in any truck?
    The Bose Ride system is designed to operate properly in most Class 8 truck cabs, including most heavy-duty vehicles manufactured by Freightliner, International, Kenworth, Peterbilt, Volvo and Western Star. Please contact Bose for more details.
  2. Can the Bose Ride system be installed in other passenger vehicles, such as buses or motor homes?
    The Bose Ride system is designed specifically for Class 8 trucks. Bose does not recommend installation in other vehicles.
  3. How difficult is it to install the Bose Ride system? Can anyone do it?
    The Bose Ride system must be installed and serviced by a Bose-trained technician. Bose provides on-site training to the technicians at our fleet customers. Customers using one of our installation partners should plan on up to four hours for their installation appointment.
  4. What is the warranty for the system?
    The Bose Ride suspension base is covered by a four-year warranty; the upholstery and cushions are covered by a one-year warranty.

PRODUCT SPECIFICS

  1. How much power does the Bose Ride system consume?
    The Bose Ride system contains a regenerative power amplifier that runs off the truck battery without interfering with normal truck operation. As a result, the system typically consumes less energy than a 50-watt light bulb.
  2. How much does the Bose Ride system weigh?
    The system weighs approximately 180 pounds. A conventional air-ride seat weighs about 100 pounds.
  3. Can a very tall or very short driver comfortably use the Bose Ride system?
    The Bose Ride seat top is custom-designed with driver comfort in mind. It is adjustable to fit 95% of the driver population.
  4. Does the Bose Ride system include speakers and/or noise cancellation technology?
    No. The Bose Ride system is engineered to improve driver comfort by reducing exposure to whole-body vibration. It does not feature speakers or noise cancellation technology.
  5. Does the Bose Ride system work in other applications, such as off-road vehicles, construction equipment, airplanes or boats?
    While Bose is always interested in solving problems in diverse environments, the Bose Ride system is designed to be compatible with most US- and Canada-manufactured makes and models of heavy-duty trucks in city, highway and over-the-road applications. We have not yet addressed the many other possible solutions.

SAFETY AND RELIABILITY

  1. Can the Bose Ride system withstand the rigors of long-haul trucking?
    Yes. For more than 30 years, Bose has been designing, manufacturing and testing products for demanding applications in the automotive and medical device industries, and for the military. The Bose Ride system builds upon that experience. To ensure this product meets our standards for performance, reliability and safety it has undergone rigorous laboratory and simulator testing as well as extensive road trials across most regions of the US and Canada. The system is designed to last one million maintenance-free miles.
  2. Will drivers lose the feel of the road with the Bose Ride system?
    No. Our customers tell us they maintain the feel of the road with the Bose Ride system by sensing the truck motion through their hands and feet.
  3. Will drivers be harder on trucks equipped with the Bose Ride system?
    It's not likely. While the system reduces the impact drivers' bodies and heads absorb from rough roads, drivers are still motivated to avoid such roads as they can still feel the impact in their hands and feet.
  4. If drivers are more comfortable and relaxed, won't they be less attentive or even more likely to fall asleep while driving?
    According to drivers who use a Bose Ride system, the opposite is true. They tell us when their bodies and heads are protected from bouncing and shaking, they are actually more attentive and less fatigued.
  5. If the Bose Ride system isn't working properly, will the truck have to be taken out of service?
    No. Bose recognizes the importance of keeping trucks on the road. If power is removed from the Bose Ride system or normal performance is disrupted, the system transitions smoothly to perform as a premium air-suspension seat.
  6. If the truck has a rollover accident, does the motor keep trying to adjust the seat position?
    No. The Bose Ride system is designed to respond to many fault conditions and defaults to an appropriate state, depending on the situation.
  7. How reliable is the Bose Ride system?
    The Bose Ride system has been designed to perform reliably for one million miles.
  8. What safety standards does the Bose Ride system meet?
    The Bose Ride system meets Federal Motor Vehicle Safety Standards 207 and 210. Compliance has been certified by independent laboratories.