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Bluetooth® troubleshooting

There are two terms you'll hear when talking about Bluetooth: "pairing" and "connecting." "Pairing" is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Up to 6 devices can be paired simultaneously to the speaker. Once a device is paired, the speaker can then "connect" to that device to receive audio from the device.

Cannot pair the speaker with my Bluetooth® device

  • Ensure your speaker is discoverable (Bluetooth status indicator blinks blue)
  • Ensure Bluetooth is enabled on your device
  • Ensure you have selected “Bose SLIII” in the Bluetooth device list on your device and the connection has been confirmed by your device
  • Your Bluetooth device may be out of range. Try moving it closer to the speaker
  • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality
  • Ensure your device supports the A2DP (stereo Bluetooth) profile
  • Turn the speaker off and back on
  • When pairing and connecting to a PC or Mac computer, ensure you have selected the SoundLink® Bluetooth® speaker III as the audio output device within the audio settings menu of the computer. You may need to play an audio track to finalize the connection (see the computer manufacturer for detailed instructions)
  • Refer to the owner’s guide, help system, or technical support for your Bluetooth device to learn how it pairs with other Bluetooth devices
  • Reset the speaker. Press and hold Mute on the speaker for ten seconds until all status indicators briefly illuminate and the speaker turns off. Turn the speaker on again, and pair your device

Paired Bluetooth device will not connect to the speaker

  • Ensure Bluetooth is enabled on your device
  • Your device may be out of range. Try moving it closer to the speaker
  • Turn the speaker off and back on
  • Turn your device off and back on, and reconnect it to the speaker
  • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality
  • Reset the speaker. Press and hold Mute on the speaker for ten seconds until all status indicators briefly illuminate and the speaker turns off. Turn the speaker on again, and connect your device

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