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Heart rate does not appear in Bose Connect app

After your headphones are connected to your mobile device, you can view your heart rate in the Bose Connect app. If you don't see your heart rate on the screen showing your Bose SoundSport Pulse headphones, try these steps:

  • In the Bose Connect app, make sure your Bose SoundSport Pulse headphones are connected to your mobile device
  • Make sure the left earbud fits securely in your ear. You may need to try a different size StayHear+ Pulse tip
  • Close and relaunch the Bose Connect app
  • Power the headphones off and then on
  • On your mobile device, turn the Bluetooth feature off and then on

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