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iPod® and iPhone® troubleshooting

My device will not charge when docked. What should I do?

Please try the following:

  • If your device is in a case or protective sleeve, remove it and then reseat it on the connector. If it is not seated correctly on the connector, it may prevent charging
  • Try resetting your device. Depending on your model, you should refer to Apple support to perform this task
  • Reset your SoundDock system. Turn the system off and unplug it from power for 60 seconds. Once you have reconnected the system to power, see if the device will charge

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