iPod® troubleshooting

Applies to:

My iPod will not charge when docked. What should I do?

Please try the following:

  • If your iPod is in a case or protective sleeve, remove it and then reseat the iPod. The iPod may not be seated correctly in the dock, which could prevent charging
  • Try resetting your iPod. Depending on your model, you should refer to Apple support to perform this task
  • Reset your SoundDock system. Turn the system off and unplug it from power for 60 seconds. Once you have reconnected the system to power, see if the iPod will charge

My iPod doesn’t fit in my SoundDock system. Do I need a different insert?

Make sure to remove any protective cases or covers from your iPod. Docking your iPod in its case or cover will prevent it from fitting and can also result in no audio

I cannot dock my 4th generation iPod touch®. Why?

The 4th generation iPod touch has a narrower dock-connector opening than other iPod/iPhone models, which can make it more difficult to properly dock and undock in both Bose® and non-Bose dock products.

To properly dock a 4th generation iPod touch, follow these steps:

Before you begin

  • Inspect the iPod touch dock connector opening to ensure there is no debris or blockage
  • Insert and remove the Apple®-supplied charge cable into the iPod a few times to ensure there is no problem with the connection. If you are having difficulty making a proper connection, do not attempt to insert the device into the dock of the Bose system. Contact Apple for further help

Docking the iPod

  • Carefully align and insert the iPod touch directly down onto the docking connector. This may require slight wiggling (left/right) and firm downward pressure to "walk" the device onto the Bose dock connector. The iPod touch should activate once it is fully connected. After a few of these careful insertions, the connection is likely to loosen up and the iPod touch may dock more easily

Removing the iPod

  • The iPod touch offers a tighter connection than others when docked. To avoid damaging the Bose system or the iPod when undocking, gently walk the iPod touch off the dock connector in an upward motion without pulling it away from the front of the Bose dock

Additional tips

  • Make sure to remove any protective cases or covers from your iPod. A case or sleeve may cause the iPod to not seat properly within the dock. Removing the case will allow the iPod to fit into the dock using the supplied insert
  • Angle the iPod touch slightly back towards the SoundDock system to help it dock properly
  • If the iPod is angled too far forward, it will be difficult to dock

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