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No audio from a Bluetooth® device

To resolve this issue, please try the following:

  • Make sure your device is connected to the speaker
  • Make sure the speaker is not muted and the volume is up
  • Make sure your Bluetooth device is playing audio, and the volume is up
  • Your Bluetooth device may be out of range. Try moving it closer to the speaker
  • Move your Bluetooth device and/or the speaker away from other devices that generate electromagnetic interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth devices
  • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality
  • Turn the speaker off and back on

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