Order by noon, Dec 20 EST with free Expedited shipping for delivery by Dec 24. In-stock items only.

No audio from a Bluetooth® device

To resolve this issue, please try the following:

  • Make sure your device is connected to the speaker
  • Make sure the speaker is not muted and the volume is up
  • Make sure your Bluetooth device is playing audio, and the volume is up
  • Your Bluetooth device may be out of range. Try moving it closer to the speaker
  • Move your Bluetooth device and/or the speaker away from other devices that generate electromagnetic interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth devices
  • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality
  • Turn the speaker off and back on

Was this helpful?


Thank you for submitting your comments.