No audio from connected Bluetooth® device

Applies to:

If you're not getting audio from a connected Bluetooth device:

Disconnect anything connected to the speaker's AUX jack. When the AUX jack is connected, Bluetooth is disabled.

Go to the device's Bluetooth settings and make sure that it is connected to the speaker

Make sure the speaker volume is turned up. Set the Bluetooth device's volume to 90% and then use the Bose speaker volume controls to adjust the level

Try playing a different source on the Bluetooth device. For example, try a different app to determine if the issue is with a particular app

Your Bluetooth device may be out of range. Try moving it closer to the speaker

In the device's Bluetooth settings, choose to "FORGET" or "REMOVE" the Bose speaker. Then, pair the device to the speaker again and retest

On the speaker, press and hold the Bluetooth button for ten seconds to clear the Bluetooth device list. Then, pair the device to the speaker again and retest

Reboot the Bluetooth device. This is typically done by shutting it down completely and then restarting it

Reboot the speaker by disconnecting its power cord for 30 seconds.

Try a different Bluetooth device to determine if there is an issue with the device

Did this information help?

Nice, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided