Poor sound quality from a Bluetooth® device

Applies to:

  • Bluetooth® audio adapter

if you are experiencing poor sound from a device connected to your bose® bluetooth audio adapter, try these steps to resolve your issue:

Ensure the cable that connects the adapter and the sound playback device is not damaged and is connected firmly. If possible, try another cable

if your bluetooth device or sound playback device has tone controls (i.e., bass or treble) or sound effects (i.e., suround sound or reverb), turn them off or adjust the settings

your bluetooth device may be out of range. try moving it closer to the adapter

move your bluetooth device away from any device that generates electromagnetic interference, such as another bluetooth enabled device, cordless phone, microwave oven or wireless router

if your bluetooth device is in your pocket, try placing it in open air, without your body between the device and the speaker

reduce the number of applications running on your bluetooth device. running multiple applications can reduce the amount of internal resources available to transmit audio. closing non-essential applications may improve audio quality and playback

try turning off wi-fi® on your bluetooth device

try clearing your bluetooth device from the adapter by holding the bluetooth button on the adapter for 10 seconds. the light on the button flashes to confirm. re-pair the device with the adapter and try again. for information on pairing a device, see pairing a bluetooth multimedia device

if you are having difficulty pairing a bluetooth device with the adapter, see cannot pair adapter with bluetooth device.

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