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Remote button troubleshooting

Device is not responding to remote button commands

  • Make sure the headphones are securely plugged into the headphone jack on the phone
  • Verify that the headphone jack is free of debris. Use a flashlight to see if any lint or other debris may be hindering the connection of the headset to the phone
  • Remove and reseat the input cable from the phone. The input cable may have come loose or may not be inserted properly
  • Try using the headset on a different phone. It is possible the phone is not compatible with the headset

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