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Sound troubleshooting

Poor sound quality

Make sure the headphones are powered on and securely plugged into the headphone connector on the Apple® device

Try another StayHear+ tip size

Try another Apple device or music application

Poor or no noise reduction

Make sure the headphones power is switched on and the green mode indicator is on

Try another StayHear+ tip size; Make sure the tip sits comfortably yet securely in the bowl of the ear

Ensure that headphones are properly charged

No audio from microphone

Be sure the iPhone is not muted. Check the iPhone to see if the mute functionality has been enabled

Check the cellular reception of the phone. A poor or weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves

Power cycle or reboot the device. The phone may have malfunctioned and might need to be reset

Try another phone call or Apple device

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