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Sound troubleshooting

My iPod® is playing but there is no audio coming through my system.

  • If you’ve just completed an operating system update on your iPod or iPhone®, you may need to wait several minutes before using it with your SoundDock system. In some cases, even though you’ve completed the operating system update, some of the apps on your Apple® device may require additional time to finish updating. Undock your Apple device from the SoundDock system for several minutes, then re-dock it. Make sure it’s properly seated in the dock
  • If your iPod is in a case or protective sleeve, it may not seat properly within the dock. Removing the case or sleeve will allow the iPod to fit in the dock, using the supplied insert
  • Try resetting the iPod. The iPod may have malfunctioned and might need to be reset. Refer to Apple support for further assistance
  • Move the system to another wall outlet. The wall outlet you’re using may be the source of the problem
  • Reset your SoundDock system. Turn the system off and unplug it from power for 60 seconds. Once you have reconnected the system to power, see if the iPod will charge

It sounds like only one of the speakers is working on my system. Is there a way to adjust the balance?

There are no balance controls on your system. However, please try the following:

  • If your iPod is in a case or protective sleeve, remove it, and then reseat the iPod. The iPod may not be seated correctly in the dock, which could cause partial or poor audio
  • Try another song. It could be an isolated issue with the song that you are trying to play
  • Try resetting your iPod. Depending on your model, you should refer to Apple support to perform this task
  • Reset your SoundDock system. Turn the system off and unplug it from power for 60 seconds. Once you have reconnected the system to power, see if the iPod will charge

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