Sound troubleshooting

My iPod® is playing, but there is no audio coming from the SoundDock.

  • If you’ve just completed an operating system update on your iPod or iPhone®, you may need to wait several minutes before using it with your SoundDock system. In some cases, even though you’ve completed the operating system update, some of the apps on your Apple® device may require additional time to finish updating. Undock your Apple device from the SoundDock system for several minutes, then re-dock it. Make sure it’s properly seated in the dock
  • If your iPod is in a case or protective sleeve, it may not seat properly within the dock. Removing the case or sleeve will allow the iPod to fit in the dock, using the supplied insert
  • Try resetting the iPod. The iPod may have malfunctioned and might need to be reset. Refer to Apple support for further assistance
  • Try resetting the SoundDock system. Unplug the system from power for 60 seconds. Remove the battery. Plug the system in without the battery, and see if the audio returns

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