Sound troubleshooting

No audio from a Bluetooth® device

  • Make sure your SoundLink® speaker is not muted, and the volume is up
  • Make sure your Bluetooth device is playing audio, and the volume is up. The volume level of the connected device should be set at its maximum output level
  • Your Bluetooth device may be out of range—try moving it closer to the SoundLink® speaker
  • Turn the SoundLink® speaker off and back on

Poor sound quality from a Bluetooth device

Connect your Bluetooth device to the speaker using the AUX connection. If sound quality improves using the AUX connection, try these solutions:

  • Your Bluetooth device may be out of range. Try moving it closer to the speaker
  • Move your device away from any device that generates electromagnetic interference, such as another Bluetooth device, cordless phone,microwave oven, or wireless router
  • Reduce the number of applications running on your device. Running multiple applications can reduce the amount of internal resources available to transmit audio. Closing non-essential applications may improve audio quality
  • Try turning off Wi-Fi® on your device to improve audio quality
  • Try clearing your device from the speaker by disabling Bluetooth on your device. Pair your device and the speaker again
  • If your device is in your pocket, try placing it in open air, without your body between the device and the speaker
  • Turn the speaker off and back on
  • Reset the speaker. Press and hold Mute on the speaker for ten seconds until all status indicators briefly illuminate and the speaker turns off. Turn the speaker on again, and pair and connect your device

No audio from the AUX source.

  • Make sure your connected device is on and playing
  • Press the AUX button and check that the AUX source indicator is on
  • Make sure the 3 mm plug is fully inserted into the SoundLink® speaker
  • Increase the volume level on the connected device
  • Increase the SoundLink® speaker volume

Poor sound quality from an AUX device

  • Ensure the 3.5 mm plug of the stereo cable is fully inserted into the speaker and the other end into the AUX device
  • If sound quality is poor, reduce the volume level on the AUX device
  • Try using a different AUX cable