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SoundTouch system name not displaying in AirPlay device list

Applies to:

  • SoundTouch® 20 Series II Wi-Fi® music system
  • SoundTouch® 30 Series II Wi-Fi® music system
  • SoundTouch® Portable Wi-Fi® music system
  • SoundTouch® Portable system
  • SoundTouch® 20 system
  • SoundTouch® 30 system
  • Wave® SoundTouch® system
  • SoundTouch® SA-4 amplifier package
  • SoundTouch® Stereo JC Series II Wi-Fi® music system
  • SoundTouch® Stereo JC system
  • SoundTouch AM3 Wi-Fi speaker system
more...

SoundTouch systems with AirPlay

AirPlay is not supported by all SoundTouch systems. Before trying to connect an AirPlay device, be sure you have one of the following SoundTouch systems that support AirPlay: 

  • SoundTouch 20, 30 and Portable series I and II
  • Wave SoundTouch music system series I
  • SoundTouch SA-4 amplifier
  • SoundTouch Stereo JC series I and II

Home theater systems with SoundTouch or SoundTouch systems with Bluetooth do not support AirPlay. They do, however, offer additional device connectivity via Bluetooth and/or auxiliary jacks

Unable to select SoundTouch system from AirPlay device

If you cannot select your SoundTouch system from your AirPlay device, try the following:

Enable AirPlay Optimization for your SoundTouch system: 

  1. In the SoundTouch app, select the menu icon (≡) in the upper left
  2. Select "Settings > Speaker Settings" and select your SoundTouch system with AirPlay
  3. From the Speaker Details screen, select "Advanced Setup"
  4. Set the AirPlay Optimization toggle to the right to enable it (Note: Your system might not respond for about a minute while the change takes effect)

Be sure both the AirPlay device and the SoundTouch system are connected to the same network. They cannot work together on different networks. (Note: A guest network is considered a different network, even if it’s transmitted by the same router or access point)

Be sure VPN, remote desktop or other virtual software is not in use

Check that both the AirPlay device and the SoundTouch system are within range of the wireless router. The SoundTouch system’s Wi-Fi indicator glows solid white with a successful network connection.

If the system or AirPlay device is not connected or has poor connectivity to the network, move it closer to the router (Note: The distance between system and device is not important. They must both be in range of the router)

Check that the date on the AirPlay device is set correctly

On the AirPlay device, quit the music app and/or iTunes, wait 10 seconds, then reopen the app and try again

On the AirPlay device, turn Wi-Fi off and back on

Reboot the AirPlay device by powering it off and back on again

Reboot your router by disconnecting it from power for 30 seconds

Reset the SoundTouch system.

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