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Speaker indicates a connection, but no music is playing

To resolve this issue, try the following:

  • Make sure your device is connected to the speaker
  • Make sure the transport controls of the audio device are set to playback audio
  • Make sure the speaker is not muted and the volume is up
  • Make sure your Bluetooth device is playing audio, and the volume is up
  • Turn off or disable Bluetooth on all other paired devices nearby (including Bose® preferred devices) and reconnect the device you want to hear
  • Turn the speaker off and back on

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