If your SoundTouch system appears in the SoundTouch app but you cannot select it, try the following:
System is grayed out and unselectable in the SoundTouch app
Applies to:
- CineMate® 120 system
- CineMate® 130 system
- CineMate 220 home cinema system
- CineMate® 520 system
- VideoWave III 55
- VideoWave III 46
- Lifestyle 650 home entertainment system
- Lifestyle 600 home entertainment system
- Lifestyle SoundTouch 525 system
- Lifestyle SoundTouch 535 system
- Lifestyle® SoundTouch® 135 entertainment system
- Bose Lifestyle SoundTouch 235 entertainment system
- Lifestyle® 525 III system
- Lifestyle 525 Series II home entertainment system
- Lifestyle® 535 home entertainment system
- Lifestyle 535 Series II home entertainment system
- Lifestyle® 235 system II
- Lifestyle® 235 system III
- Lifestyle® 135 home entertainment system
- Lifestyle® 135 system II
- SoundTouch 10 wireless speaker
- SoundTouch® 20 system
- SoundTouch 20 wireless speaker
- SoundTouch® 20 Series II Wi-Fi® music system
- SoundTouch 30 wireless speaker
- SoundTouch® 30 Series II Wi-Fi® music system
- SoundTouch® 30 system
- SoundTouch® Stereo JC Series II Wi-Fi® music system
- SoundTouch® Stereo JC system
- SoundTouch® Series II wireless adapter
- SoundTouch® wireless adapter
- SoundTouch Wireless Link adapter
- SoundTouch 300 soundbar
- SoundTouch soundbar system
- SoundTouch 120 system
- SoundTouch® 220 home theater system
- SoundTouch 130 system
- SoundTouch 520 system
- SoundTouch® Portable system
- SoundTouch® Portable Wi-Fi® music system
- SoundTouch® SA-4 amplifier package
- SoundTouch SA-5 amplifier
- SoundTouch® controller
Close and reopen the SoundTouch app
On the system that cannot be selected, check that it is powered on and connected to your network:
- For wireless connections, the system's Wi-Fi indicator is solid white when connected
- For wired connections, be sure the network cable is securely connected at both ends
Be sure the Bose system and the device running the SoundTouch app are connected to the same network. If the network name, password or security type were recently changed, update the network settings in the SoundTouch app
Check that the Bose system is within range of a strong Wi-Fi signal. If a network extender, repeater or access point is in use, disconnect it to determine if it is related to the issue. Once it's disconnected, reconnect the Bose system to the network by moving it within range of the main router, then check for improvement
Reset the system by disconnecting its power cord for one minute (for SoundTouch Portable, reset the system by holding the AUX button for about 15 seconds until the display doesn't show anything)
Reset the device running the SoundTouch app. This is typically done by rebooting/restarting it or removing the battery and/or power cord for one minute
Reboot your router by disconnecting its power cord for 30 seconds
Determine if there are more than four SoundTouch systems on the same network. Typical home Wi-Fi networks should be able to support at least 4 wireless SoundTouch systems. However, this number may drop depending on the network's capabilities
Internet-enabled devices on the same network—like an smart TV, laptop, game console, Blu-ray player, tablet or smartphone—may be taking up too much network bandwidth. If devices like these are transferring large amounts of data (i.e. streaming video), this can decrease bandwidth for other connected devices—like the Bose system.
Try disconnecting these devices, then check for improvement.
Log in to the router's settings menu and temporarily disable the router’s firewall to determine if it is blocking SoundTouch functionality