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System software download started, but will not complete

Applies to:

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This symptom is related to the issue where the software update will start to download, but will not finish. To resolve this issue, try the following:

If the progress of the installation has ceased according to the app but it is shown as proceeding on the system's display, allow the download to continue and finish. It is possible that the app is out of sync with the device. Close and re-open the app if this is the case

Exit or close other applications that are using bandwidth on the network

If multiple systems are being updated at once, update one system at a time

Make sure the system, or if applicable, the system's wireless adapter, is within range of the wireless router

Move any sources of wireless interference that may be affecting the system, such as a wireless Internet router, cordless phone, TV, microwave, Apple AirPort Express or similar appliances

Reboot the router by disconnecting power to the router and wait 30 seconds, then reconnect power

Perform a product reset.

Change the router's setting to operate on another channel, such as 1, 6 or 11, as these channels do not interfere with one another

Make sure the router's firmware is up to date

If you are using a Wi-Fi network extender, repeater or access point, disconnect power to the extender or repeater and move the system so that it is within range of the main router

Connect the system directly to the router via an Ethernet cable

Perform the update at a later time

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