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There's no audio coming from my headphones

  • Make sure the headphones are turned on
  • Check the condition of the audio cable. If the plug or any part of the cable has been damaged, that could be causing the problem
  • Be sure the headphones are connected properly. The headphones may be connected improperly or the connection may have come loose. Remove and reseat the headphone connector
  • Make sure the audio device is on and the volume is turned up
  • Try a different audio device. The problem could be with the audio device to which your headphones are currently connected
  • Try the additional audio cable that was included with your headphones (purchased after May, 2012). If the issue is only specific to one cable, that cable should be replaced

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