FREE EXPEDITED SHIPPING WHEN YOU ORDER TODAY
 

Unable to access music library

Applies to:

more...

Use this info if you experience issues with your music library.

  • Reboot the computer or NAS drive that hosts the music library
  • Reset your Bose system
  • If using iTunes 12.2 or newer, open iTunes and select iTunes > Preferences > Advanced. In the Advanced settings, be sure "Share iTunes Library XML with other applications" is checked so the iTunes library is available to the SoundTouch system
  • If using iTunes 12.5.1 on a Windows computer, be sure the "iTunes Music Library.xml" file is located in the default iTunes location (C:\Users\[username]\Music\iTunes). If it is not located here, find the file and move it
  • Log in to the router's settings menu and temporarily disable the router’s firewall to determine if it is blocking SoundTouch functionality
  • If using a NAS drive, determine if the drive is accessible with Windows Media Player or iTunes. If not, it is likely not communicating on your network. Try resetting the drive or reconnecting it to the network
  • Remove and re-add the music library:
  1. In the app, select Menu (≡) > Settings > Music Services > Music Library
    Note: On desktops and tablets, if the Menu icon (≡) is not visible, the slide out menu might already be open
  2. Select your music library
  3. Choose "REMOVE MUSIC LIBRARY"
  4. Choose "REMOVE" from the confirmation pop-up
  5. Re-add the music library through the app by selecting Menu (≡) > Add Service >  Music Library on NAS
  6. Give the library a new name (optional)
  7. Choose "ADD MUSIC LIBRARY"

Was this helpful?

Submit

Thank you for submitting your comments.