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"Format Unsupported" message displayed when loading a DVD
This message appears if your system has difficulty reading the content of the inserted disc. To resolve this, try the following:
See if the same message appears when playing CDs.
If neither CDs nor DVDs play in your system, there may be an issue with the disc drive.
Check for scratches, fingerprints or other physical damage.
The disc may be scratched or damaged which may prevent it from playing properly.
Check if the disc works in a different disc player.
If available, try playing the disc in a different disc player. If the same issue occurs, the issue is with the disc.
When does the message display?
Displays on all DVDs
Displays on certain DVDs
Displays on home-made DVDs
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