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Bose Sport Earbuds

Sold from 2020 - present

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One earbud won't connect or power on

If one earbud is not connecting to a Bluetooth device or powering on, try the following:

Try resyncing the earbuds and charging case.

  1. Turn off Bluetooth on all devices within 30 ft of the earbuds.
  2. Place earbuds in the charging case for 5 seconds.
  3. Remove earbuds from the case. The earbuds and charging case should now communicate as normal.

Make sure the earbuds are firmly seated on the charging pins when charging

  • If you place both earbuds in the case and they are not seated on the charging pins, the earbuds will remain on and drain the battery
  • The charging pins could also be stuck in a down position. You can push on the charging pin(s) to confirm they are moving up and down and not stuck in the down position
  • When placing the earbuds in the charging case, the LEDs on the earbuds should flash or light up. This will confirm the earbuds are connecting with the charging pins

Check if the battery is charged.

Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.

Reboot the Bluetooth® device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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