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QuietComfort® 20 Acoustic Noise Cancelling® headphones — Samsung and Android™ devices

Sold from 2017 - 2022

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Short battery life

If the battery charge level drains at a faster rate than expected, try the following:

Low battery indicators do not indicate a fully drained battery.

The low battery LED will engage when there are 10 minutes of active call time remaining. This indicator is to alert the user that it would be advisable to charge the headset soon, however the headset can continue to be used once the battery is depleted for audio only (no noise cancelling).

Check if the battery is charged.

Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.

Be sure to power off the product when it's not in use.

To conserve battery power, be sure the power switch is in the Off position when the product is not in use.

Check if the battery is providing expecting operating time.

When fully charged, the battery typically provides about 16 hours of use. Battery power is consumed faster at higher volume levels or when used in noisier environments. The typical life span of the battery is about 500 charge cycles.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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