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Bose SoundControl™ Hearing Aids

Sold from 2021 - present

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Sound
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If sound is missing from the left or right ear while listening to your product, try the following:

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you hear a high-pitched whine or whistle from one or both ears while using your product, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

Wearing a product in your ears can affect how you hear your own voice while talking. If your voice sounds too loud, quiet or muffled when talking while using your product, try the following:

If you open the Bose Hear app but your Bose product is not found, does not appear or cannot be selected, try the following:

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:

If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:

If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:

If the battery charge level drains at a faster rate than expected, try the following:

If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:

If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:

If your product is connected to power but does not appear to be receiving power, try the following:

If you cannot start or complete an update on a Bose product or app, try the following: