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SoundSport® in-ear headphones — Samsung Galaxy® models

Sold from 2015 - 2015

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Sound
Controls
Microphone

If sound is missing from the left or right ear while listening to your product, try the following:

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

To resolve this issue, try the following:

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:

If you are unable to control the volume of a the device connected to your headset using the headset controls, try the following:

If the answer/end button on your Bose headphones or Bluetooth speaker is not answering or ending phone calls, try the following:

If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:

If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following: