If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If you experience high-pitched noise or a squealing sound from your system, try the following:
If some sounds (including vocals) are missing from the audio, this is called "Stereo Phase Cancellation." Here are some steps to try to resolve this.
If the volume level heard from your product is faint or quieter than normal, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the output meters in the menu for your ToneMatch mixer do not show it is outputting any sound, try the following:
If your product appears to be receiving power but won't power on as expected:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If your system works but there is no display or it does not light up and appears blank, try the following:
If the lights on your system display show frozen information or characters, try the following:
If you cannot start or complete an update on a Bose product or app, try the following: