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Heart rate does not appear in fitness app

After your headphones are connected to your mobile device, you can view your heart rate in most popular fitness apps. If your heart rate does not appear in the fitness app, try these steps:

  • In the Bluetooth list on your mobile device, make sure your Bose SoundSport Pulse headphones are selected
  • Make sure the left earbud fits securely in your ear. You may need to try a different size StayHear+ Pulse tip
  • In your fitness app’s Settings menu, look for a “Devices,” “Hardware” or “Heart Rate Monitor” menu. Select “Search for sensor” or “Auto-connect”
  • In some fitness apps, you may need to select “Start workout” to view your heart rate
  • Close and relaunch the fitness app
  • Power the headphones off and then on
  • On your mobile device, turn the Bluetooth feature off and then on
  • Refer to your fitness app’s help menu for more information on connecting to a heart rate sensor

Note:  Some fitness apps require a paid subscription to view detailed heart rate data.

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