Sound Troubleshooting

No audio, low audio or poor audio quality from a streaming audio source/application

  • Make sure the streaming audio source is on and playing
  • Turn the volume of the headphones all the way up
  • Make sure the audio device supports A2DP audio streaming
  • Try another streaming audio source/application or try another track
  • Make sure the device’s Bluetooth volume is turned up and not muted
  • Move the device closer to the headphones (33 feet or 10 m)
  • Move the device and headphones away from any device that could cause interference, such as another Bluetooth device, cordless phones, a microwave oven, or a wireless computer network router
  • Reduce the number of applications that are running on your device. Disabling Wi-Fi functionality on the device may also improve audio quality

No audio or poor audio quality from a connected device

  • If using a Bluetooth device, ensure that the control module is firmly connected to the headphones
  • If using the 3.5 mm audio cable, ensure both ends of the audio cable are firmly seated
  • Try another music application or try another track
  • Try a different audio device
  • Make sure both ear cushions are firmly secured

Did this information help?

Nice, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided