Speaker will not turn on when connected to AC power

Please try the following to resolve this issue:

Make sure your speaker is connected to a working AC (mains) outlet

Make sure you are using the Bose power supply that shipped with your speaker, or a Bose accessory charger

If you are using a surge protector, try plugging directly into a working wall outlet

Visit to see if your product has the latest firmware

If the above steps are not successful, you can also try temporarily putting the speaker into “Ship mode” which will reboot the internal processer. To put the speaker into Ship mode, follow these steps:

Connect the speaker to power

Press and hold the Multi-function button for 10 seconds

While continuing to hold the Multi-function button, unplug the speaker from power

Release the Multi-function button

The product is now in Ship mode. This is essentially a fully "off" state and it will have no power or functionality. To take the product out of Ship mode and wake it up, just connect it to power. We recommend you allow it to charge for at least 1 hour.

Note: Putting the system into Ship mode reboots the processor, but does not erase any settings, like language selection or paired Bluetooth devices.

Did this information help?

Nice, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided