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SoundTouch soundbar system

Sold from 2017 - 2020

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Unable to access certain music library tracks

If some of the music tracks in your music library are not working correctly, here are a few steps that may solve your issue.

If iTunes is used to manage the library, determine if the tracks are in the cloud.

In iTunes, find the column that has a cloud icon icon as a column header. If you don't see it, right-click any column header (Windows) or select View > View Options (Mac), then select the iCloud Download option. Any track that has a cloud icon in the cloud column will not be played by the SoundTouch app since the file is not stored on the computer. You can click the cloud download icon icon next to these tracks to download the them to your computer so the SoundTouch app can play them. Once downloaded, refresh your library. For more info, see Syncing the Music Library.
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