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SoundTouch 10 wireless speaker

Sold from 2015 - present

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App is blank, unresponsive, won't open or crashes

If you open the Bose application but are unable to use it or it closes unexpectedly, try the following:

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
  2. Swipe left or right to find the app you want to close
  3. Swipe up on the app to close it.
On Android devices:
  1. On the home screen, press and hold the app icon
  2. Tap App info from the pop-up that appears
  3. On the App Info screen, tap Force Stop.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

To clear the music server database file on a computer running the SoundTouch app:

If the database file is corrupt, clear it so the database can be recreated when the app restarts.

For Windows:
  1. Close the SoundTouch app
  2. In Windows search / Cortana (Windows Key + S), type %appdata%
  3. Open the "SoundTouchPersist" folder
  4. Delete the "SoundTouch Music Server" folder
  5. Re-open the SoundTouch app
For Mac:
  1. Close the SoundTouch app
  2. From Finder, select "Go > Go to folder"
  3. In the text field, enter ~/.config/soundtouchpersist, then click "Go"
  4. Delete the "SoundTouch Music Server" folder
  5. Re-open the SoundTouch app

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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