SoundTouch soundbar system

Sold from 2017 - 2020

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Music library is empty or missing tracks

If you select your music library in the SoundTouch app but the content of the library is empty or missing tracks, try the following:

Apple Music tracks will not appear in the SoundTouch app.

Apple Music tracks can be added to playlists in iTunes; however, if the tracks do not have the Cloud download icon Cloud download icon they are not stored on your computer and cannot be downloaded to it. These file types end with "/AppleMusic."

Check the properties of the files in your music library and remove security blocks, if enabled.

Folders and files can have different security settings to determine whether or not they are available to different programs.
  • For Windows users, right-click the files or folders, click Properties > Security tab > Edit, then make sure Allow is checked for Full Control, Modify, Read & execute, Read and Write.
  • For Mac users, select the files or folders, click File > Get Info > Sharing & Permissions, then select a user group in the Name column and choose Read & Write from the pop-up menu.
If any changes are made to file properties, re-sync your library. For more info, see Syncing the music library.

If iTunes is used to manage the library, determine if the tracks are in the cloud.

In iTunes, find the column that has a cloud icon icon as a column header. If you don't see it, right-click any column header (Windows) or select View > View Options (Mac), then select the iCloud Download option. Any track that has a cloud icon in the cloud column will not be played by the SoundTouch app since the file is not stored on the computer. You can click the cloud download icon icon next to these tracks to download the them to your computer so the SoundTouch app can play them. Once downloaded, refresh your library. For more info, see Syncing the Music Library.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

Reboot the computer.

Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
    Was this article helpful?
    Thank you for your feedback!