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SoundTouch soundbar system

Sold from 2017 - 2020

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Turning HDMI-CEC on or off

CEC (Consumer Electronics Controls) is a way for communications and operations to occur between devices connected with HDMI cables. This feature allows for one device to control basic functions of another device, such as turning a device off or change the selected input of a TV.

To turn HDMI-CEC on or off:

  1. In the SoundTouch app, select Menu > Settings > Speaker Settings, then select your system
  2. Select Advanced Setup > HDMI-CEC
  3. Tap the circle next to the desired option to select it:
    1. Default On Enables CEC
    2. Alternate On: Try this setting if you cannot control or experience unexpected control with certain devices
    3. Off: Disables CEC
  4. Tap the X toward the top of the app to exit the menu

Turn HDMI-CEC on or off.

  1. In the Bose Music app, tap the Settings icon icon in the upper-right corner.
    Tip: If the a different product is shown, tap the My Bose icon icon in upper-left corner then select the desired product.
  2. Scroll down to the Power section then select Advanced CEC.

     
  3. Tap the circle next to the desired option to select it:
    • On: Enables CEC (default setting).
    • Option 2: This option resolves most CEC-related issues with older devices. Try this setting if you cannot control or experience unexpected control with certain devices.
    • Option 3: Use when a TV does not send the expected 'power on' command when it turns on.
    • Option 4: Use when a TV does not send audio to the soundbar, or when the TV plays sound through its speakers instead of the soundbar.
    • Option 5: Use when the HDMI connection to the TV is lost and sound does not return after reconnecting.
    • Option 6: Use when a TV (or other HDMI connected device) turns back on soon after being turned off.
    • Option 7: Use when a TV does not send the expected 'power on' command and the TV does not respond properly when turned off.
    • Off: Disables CEC.
    advanced CEC screen
     
  4. When finished, tap the back arrow in the upper-left corner to return to the previous screen, then tap the X to exit the Settings menu.
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