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QuietComfort 35 wireless headphones I

Sold from 2016 - 2018

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Cannot pair NFC-enabled device

If you cannot link a device to product using NFC (Near-field Communication), try the following:

Be sure the device supports connecting a Bluetooth® device via NFC.

NFC (Near-field communication) can be used for a variety of connections (i.e. Bluetooth, payment, file sharing, etc.). Check the info or manual for your device to confirm it supports Bluetooth pairing over NFC. If not, see Connecting a Bluetooth® device to pair the device.

For Apple products, connect via Bluetooth®.

Apple products might not connect to Bluetooth speakers via NFC. Instead, see Connecting a Bluetooth® device.

Open the device's settings menu and ensure NFC is enabled.

If the settings cannot be located, refer to the device's documentation to locate and enable NFC.

Be sure the device's A2DP Bluetooth® Protocol is enabled.

When pairing/connecting the device, the A2DP Stereo Audio needs to be active to assure high-quality audio is sent to the headset. If the signal is sent to the headset using the Headset Profile (HSP) or Hands-Free Profile (HFP), sound quality will be low and/or poor

For information on what profile the device supports, refer to the device manufacturer.

Locate the NFC touchpoint on your device.

NFC is a short-range communication that requires devices be within a couple inches of one another to communicate. On certain devices (i.e. larger devices like a laptop or tablet), you might need to locate the device's NFC touchpoint to ensure it is close enough to the Bose product's touchpoint. Refer to the device's documentation to locate its NFC touchpoint. Then, ensure this touchpoint is properly placed during pairing. For more information, see Pairing a device via NFC

Reboot the device being used to connect to the Bose system.

Electronics — like smartphones, tablets or computers — may need to be rebooted from time to time to correct minor processing errors. This is typically done by turning off the device and, if possible, removing the battery for 15 seconds. Then, turn on the device and try again.

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

Determine if a third-party battery is being used in the device.

Some phones have their NFC chips stored in the device's battery. If the battery has been replaced with a non-exact replacement, the device can show NFC is enabled and working but without the chip, it cannot function.

Determine if the issue occurs with another compatible device.

If the issue does not occur with another compatible device, the issue is related to the original device. Refer to the device's documentation or manufacturer for additional information.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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