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SoundLink Revolve II Bluetooth® speaker

Sold from 2021 - present

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Battery will not fully charge

If your system indicates that your battery is charging but never indicates that charging is complete, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check that the USB charger meets the power requirement of your product.

On the USB charger, there should be small text that includes the amp (A) or milliamp (mA) rating of the charger. This rating can vary among chargers. A higher rating (i.e. 1.5 A / 1500 mA) will charge your product more quickly while a lower rating (i.e. 0.5 A / 500 mA) will charge your product more slowly—or might not charge it at all. Try another charger that meets the power requirements found in your product specs.

Reseat the USB charging cable on both ends

Disconnect and reconnect the USB cable at both ends, ensuring it is firmly connected. Allow at least an hour for the speaker to charge after the connections have been reestablished.

Bypass the charging cradle.

Disconnect the charging cable from the charging cradle then connect the cable directly to the speaker. If the speaker begins charging, there may be an issue with the cradle. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Disconnect the charging cradle to use USB audio or charging.

When your product is connected to the charging cradle, USB audio and charging do not work.

Try a different USB cable.

Try connecting your product with a different USB cable to determine if there is an issue with the first cable.

Play the speaker at a moderate volume for 10 minutes.

Make sure to play the speaker at a moderate volume (around 50%) for at least 10 minutes while on battery power. Then try charging the unit again.

Check for and install any available product updates.

Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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