Bose Noise Cancelling Headphones 700

Sold from 2019 - present

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Bose Connect app does not detect product

If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:

Try connecting your Bose product once without using the Bose Connect app.

If the Bose Connect app cannot find your product, try first connecting your product to the smartphone using the Bluetooth® menu in the smartphone. Once connected, try the app again. For help connecting a smartphone, see Connecting a Bluetooth® device. If a connection still cannot be made, see Cannot connect a Bluetooth® device.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

On the Bluetooth® device, remove all entries of your Bose product.

  1. On the device you're trying to connecting, go to the Bluetooth settings.
  2. In the list of remembered Bluetooth connections, find your Bose product and remove it. You might have to choose to forget or unpair it.
  3. Remove any additional entries for your product in the list, including any entries that begin with "LE-".
  4. Try connecting again. For help connecting, see Connecting a Bluetooth® device.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Reboot your headphones.

This reset will not erase your product settings.
  1. If the USB charging cable or audio cable is connected to your headphones, disconnect it.
  2. Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
    Note: Do not connect your headphones to the USB cable yet.
  3. On your headphones, press and hold the Power/Bluetooth® button.
  4. While continuing to hold the button, connect the USB cable to the right earcup. The Power light on your headphones will quickly blink twice.
  5. Once connected, wait two seconds and then release the Power/Bluetooth button.
    Tip: If your headphones don't respond after this, reset them a second time.

Clear the headphones memory of previously-connected Bluetooth® devices.

Power on your headphones, then press and hold the Power/Bluetooth on the right earcup for 10 seconds until you hear "Bluetooth device list cleared."

Be sure the Bose app is up-to-date.

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.

Check for and install any available product updates.

On a computer, visit and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
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