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QuietComfort 35 wireless headphones I

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Bose Connect app does not detect product

If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:

Be sure you are using the Bose Connect app.

There are several Bose apps designed for different products. Your product works with the Bose Connect app icon. For more info, see Download the Bose Connect app for compatible products.

Try connecting your Bose product once without using the Bose Connect app.

If you have trouble connecting a Bluetooth® device to your Bose product using the Bose Connect app, try connecting from the Bluetooth® menu of the device instead of the app. Once connected, try opening the app again. For more info, see Connecting a Bluetooth® device. If a connection still cannot be made, see Cannot connect a Bluetooth® device for more help.

Enable Bluetooth Permissions for iOS13 and up

With iOS 13 and up, when you install the Bose Connect App for the first time on your device, you will be prompted by Apple asking to enable Bluetooth permissions. If you choose “Don’t Allow,” you will not be able to complete the setup. Please enable Bluetooth permissions to complete setup:
 
There are two ways to remedy this on an iOS device:
  1. In your device settings, scroll down to your list of apps
  2. Select Bose Connect
  3. Under "ALLOW BOSE MUSIC TO ACCESS," enable "Bluetooth."

Or, in device settings, go to Privacy > Bluetooth > enable Bose Connect.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
  2. Swipe left or right to find the app you want to close
  3. Swipe up on the app to close it.
On Android devices:
  1. On the home screen, press and hold the app icon
  2. Tap App info from the pop-up that appears
  3. On the App Info screen, tap Force Stop.

Be sure the Bose app is up-to-date.

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, UnpairDelete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.

Be sure location permissions are not blocked for the app in your mobile device settings.

In the app settings on your device, be sure necessary permissions are not disabled for the Bose app. These permissions are used to detect and control your Bose product:
  • For iOS devices, go to Settings > Privacy > Location Services and check that it is not disabled for the Bose app
  • For Android devices, go to Settings > Applications and select the Bose app. Tap Permissions and check that Location is not disabled. (Note: The location of these settings might vary by device)

For Android devices, try clearing stored Bose app data from the device.

If using an Android device, you can clear the app data that the device stores for the Bose app. This will erase all Bose app settings so you can start fresh. To do this, go to the device Settings menu and look for the Apps menu. Select the Bose app and choose both Clear Cache and Clear Data.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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