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Difficulty using Party or Stereo modes
If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:
Make sure only one speaker is powered on and connected to your Bluetooth® device.
Stereo and Party mode will not work if both speakers you want to use are powered on and connected to the Bluetooth device.
Try moving the products and Bluetooth® device closer together.
In Party/Stereo mode, the Bluetooth device connects to the first product, then the first product connects to the second product. To prevent the products or device from disconnecting, keep them with Bluetooth range, which is about 33' (10 m). This range, however, can be reduced by interference, like walls, metal, doors or other Bluetooth devices in the area. Check if the issue is resolved when your Bluetooth device and products are in close proximity.
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
If using two of the same speakers, name them differently in the Bose Connect app.
When connecting two same-model speakers, give them different names to help distinguish between the two. For more info, see Renaming a product.
On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
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