3·2·1® Series II DVD home entertainment system

Sold from 2004 - 2008

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Black and white video when playing DVD on internal player

If the video picture is colorless when playing a DVD, try the following:

Be sure the video format option is the correct setting: NTSC or PAL.

Most North and South American regions use NTSC; other regions use PAL. If the format is set incorrectly in the system, the video may be distorted or blank. For information on checking the TV video format, see Changing TV video format.

Be sure the Bose system is connected properly to the TV.

  1. Verify that the connectors of each end of the video cable(s) are in the correct jacks and are firmly connected with no bent or broken pins
  2. Do not connect both an S-Video and a composite cable to the same set of input jacks on the TV. The TV may not display a clear picture or the correct picture if both jacks are used
  3. Make sure the video output of the Bose system is connected directly to the television. Do not connect a composite cable from the Bose system video output to a VCR and then to the TV. The technology found in most VCRs, known as "Macrovision," may distort or cancel video signals

Plug in to a different input on the TV.

Plug in to a different input section on the back of the TV using the same cable(s) to determine if the input is the issue. Whichever section you connect to, select the same input using the TV or remote control buttons to hear and/or see the device (e.g. if you connect to HDMI 3, select HDMI 3 using the TV or remote buttons).

When connecting the system to a TV/VCR combination, connect the video cable to the input jack on the front, if available.

This input jack may bypass Macrovision software in the VCR, providing a direct connection to the TV. If the picture is still distorted, connect the video cable from the system to an RF modulator and connect the modulator to the TV/VCR antenna input jack. You will need to purchase the RF modulator from an electronics store.

Replace the video cable used to connect your product.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

Reset your media center

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Your media center may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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