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Black and white video when playing DVD on internal player
If the video picture is colorless when playing a DVD, try the following:
Be sure the video format option is the correct setting: NTSC or PAL.
Most North and South American regions use NTSC; other regions use PAL. If the format is set incorrectly in the system, the video may be distorted or blank. For information on checking the TV video format, see Changing TV video format.
Be sure the Bose system is connected properly to the TV.
- Verify that the connectors of each end of the video cable(s) are in the correct jacks and are firmly connected with no bent or broken pins
- Do not connect both an S-Video and a composite cable to the same set of input jacks on the TV. The TV may not display a clear picture or the correct picture if both jacks are used
- Make sure the video output of the Bose system is connected directly to the television. Do not connect a composite cable from the Bose system video output to a VCR and then to the TV. The technology found in most VCRs, known as "Macrovision," may distort or cancel video signals
When using a composite or S-video cable to connect the media center to the TV, check the following:
Check to see that the composite or S-video cable is connected to the correct jack. Make sure the connection has not come loose. For more information on proper use of the these cables, see Using composite or S-video cable
Be sure the component video adapter is connected and set properly.
If the component video adapter is connected be sure it is set properly in the Bose system menu and the RCA connectors are seated firmly in the proper input/output jacks. For more information, see Using component video cables with your system.
If using the component video adapter, be sure the correct adapter is connected.
Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):
- If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
- If this connector is yellow, it's a series II adapter
Plug in to a different input on the TV.
Plug in to a different input section on the back of the TV using the same cable(s) to determine if the input is the issue. Whichever section you connect to, select the same input using the TV or remote control buttons to hear and/or see the device (e.g. if you connect to HDMI 3, select HDMI 3 using the TV or remote buttons).
When connecting the system to a TV/VCR combination, connect the video cable to the input jack on the front, if available.
This input jack may bypass Macrovision software in the VCR, providing a direct connection to the TV. If the picture is still distorted, connect the video cable from the system to an RF modulator and connect the modulator to the TV/VCR antenna input jack. You will need to purchase the RF modulator from an electronics store.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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