CineMate® 120 home theater system

Sold from 2014 - 2015

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Remote control does not work from a distance

If your remote control does not work from a distance or up close to your system, try the following:

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Be sure the system display is clean.

Debris, smudges or scratches on the plastic display cover can interfere with communication between the remote and the system. Use a clean, dry cloth to gently wipe the display.

Be sure the remote control sensor on your product is not in direct light.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

Reposition the SoundTouch adapter.

Wireless signal range from your router can be reduced by obstructions, like walls and door. Try relocating your SoundTouch wireless adapter—or just rotating it—then check if reception improves.

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

Reset your control console.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Reset the universal remote.

Note: This process will erase all programming from the remote, including device codes and simultaneous system/device on/off control.
  1. On the remote control, press and hold a source button (i.e., TV or CBL-SAT) until all six source buttons glow, then release. The button that was held remains glowing
  2. On the number keypad, enter 981. The source buttons flash to confirm 
  3. Reprogram the remote. For more info, see Programming your remote.

The Control Console may need service.

If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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