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CineMate® Series II digital home theater speaker system

Sold from 2009 - 2014

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Remote control does not work from a distance

If your remote control does not work from a distance or up close to your system, try the following:

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Check that nothing is blocking the front of your product.

If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.

If the plastic wrapper is still on the remote control, try removing it.

New remotes are typically wrapped in plastic. This wrapper could reduce the range of your remote, which might be more noticeable as the batteries weaken or if the wrapper is not clean.

Be sure the remote control sensor on your product is not in direct light.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

Replace the battery in the remote.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check that nothing is blocking the front of the Bose interface module.

The remote control sensor for your product is on the interface module, which is the small connection box with the light on the front. If it is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front the interface module, move it and check if the issue is resolved.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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