Lifestyle® V25 home entertainment system

Sold from 2010 - 2013

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Remote control does not work from a distance

If your remote control does not work from a distance or up close to your system, try the following:

Be sure the remote is within range of the system.

The maximum operating range of the remote control included with the system is 33 feet (10 meters)

Be sure the antenna for the expansion remote control is not damaged and has been connected.

In order for the system to receive commands from an expansion remote, the antenna supplied with the expansion remote must be connected to the Homewide Antenna jack on the rear panel of the control console.

Before connecting the antenna, visually inspect the cable and the connector. If the cable or connector shows any sign of damage, replace the antenna. After ensuring the antenna is connected to the Homewide Antenna, extend the 10-foot (3-meter) antenna portion of the 30-foot (9-meter) cable away from other cords and cables—specifically power cords as they can create interference which reduces remote performance.
Homewide Antenna jack

Be sure the batteries in the remote are not ones intended for low power products.

Batteries intended for low power products (which typically contain Zinc) do not provide enough power required to operate the remote for this system.

Replace all "low power" batteries with alkaline batteries.

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

Reset your control console.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Check for sources of interference.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity of your soundbar. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

The Control Console may need service.

If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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