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SoundTouch® Portable system

Sold from 2013 - 2014

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Product does not power on with battery power

If you are unable to turn on your product while it is unplugged and using only battery power, try the following:

If your product is on battery power and unused for 20 minutes, press and hold the Power button to wake it.

If your product is disconnected from an AC (mains) outlet and is unused for 20 minutes, it enters standby to preserve battery power. To resume using your product, press and hold the Power on the top of the system for about 10 seconds until a startup progress bar appears on the display.

Note: If your product is disconnected from power and unused for eight days with a battery level of 10% or less, it enters battery protection mode. Connect your system to an AC (mains) outlet.

Use only the Bose power supply intended for your product.

It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.

Connect the unit to AC power to reactivate the system.

If the system is disconnected from AC power and goes unused for eight days, the system enters a protection mode to preserve battery power. This is typically the case with brand new systems just being removed from the box.
To reactivate the system, connect it to AC power, wait for the Wi-Fi icon to appear then turn the system on.

Check if the battery is charged.

Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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