FREE 2-DAY SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING

CineMate® 130 home theater system

Sold from 2014 - 2015

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Low audio from product

If the volume level heard from your product is faint or quieter than normal, try the following:

Determine if the problem is specifically related to bass performance.

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

Turn up the volume of the connected device.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

Check the bass and treble controls for your product.

Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.

Reset your system

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.

Run the ADAPTiQ audio calibration to optimize the sound of your system.

Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.

If the issue occurs with a certain source, select it below for more help.

TV

Cable/satellite box

Another device (i.e. Blu-ray player, game system, tablet, etc.)

Streaming music service (if using the accessory SoundTouch adapter)

Bluetooth® device (if using the accessory SoundTouch adapter with Bluetooth)

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Loading
    Was this article helpful?
    Submit
    Thank you for your feedback!