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Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
In your system menu, turn up the input level for the connected device.
The volume output of different brands and devices can vary. To compensate, you turn up or down the audio input level in your system menu for devices connected to your system. The can help even out volume levels when switching from one device to another. For more info, see Changing input levels to even out volume among connected devices.
Check the bass and treble controls for your product.
Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Run the ADAPTiQ audio calibration to optimize the sound of your system.
Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
If the issue occurs with a certain source, select it below for more help.
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Streaming music service (if using the accessory SoundTouch adapter)
Bluetooth® device (if using the accessory SoundTouch adapter with Bluetooth)
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