Amazon Alexa cannot carry out command

Tapping the Action button ○ on the top of your product tells it to listen for your voice request. While listening, the light bar on the front of your product slides to the center and glows. If the light bar does not do this when you tap the Action button, it's not listening for your request. For more help, see Alexa does not respond to Action button or wake-up word.

If there is a lot of noise in the room (i.e. multiple people talking or loud music playing), your product might not hear you. Try reducing noise in the room, talking louder or speaking closer to the product.

Some cable and satellite boxes will not process the entry of a channel number until it is confirmed. To enable the automatic confirmation of a channel command, refer to the instructions for Adding or removing the Amazon Alexa voice assistant, select "Update channel changing settings used by Alexa" and proceed to the Cable / Satellite Box options menu.

This function of the cable or satellite box is done to prevent the slow entry of a channel number from being processed too soon (e.g. Entering channel number 109 slowly would not cause the box to go to 1 or 10). It also prevents erroneous number button presses on a remote from changing the channel. It may be possible to disable this function within the settings menu of the cable or satellite box.

The product must have an active Internet connection. If Internet services cannot be reached, see Cannot connect to Wi-Fi network.

Alexa can interpret many variations of command phrases and is always growing its vocabulary. Some phrases, however, might not be recognized. To determine if this is the issue, try phrasing the command differently. For some common commands or ways to ask Alexa for help with commands, see Using Amazon Alexa.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Some Alexa features are unavailable on non-Amazon-made products. Additionally, some features of your Bose product cannot be accessed via Alexa. For information about Alexa features and abilities not supported with your Bose system, see Features not available with Alexa.

Alexa can have difficultly with system names that are not typical. For example, name a system "Office" rather than "John's Office" or "ST30 Office." Alexa is more likely to find systems with common names (i.e. Office, Bedroom, Living Room, etc.) and less likely to find systems with less typical room names (i.e. John's Office, Bedroom3, ST300 Den, etc.). Similarly, use typical spacing in names (i.e. Master Bedroom instead of MasterBedroom). For info on changing a system name, see Renaming a system.

Open the Bose music app and remove Alexa. Then, re-add the same Alexa account. This re-links Alexa to your Bose account and can correct any issues that may have occurred between the two accounts. For more info, see Adding or removing the Amazon Alexa voice assistant.

To locate the enabled skills, open the Alexa app, select Menu, select Skills & Games then select the Your Skills tab. Select the Bose (Not for SoundTouch) skill for the option to disable it then re-enable it on the same screen.