Bose Portable Smart Speaker

Sold from 2019 - present

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Product will not turn on

If your product appears to be receiving power but won't power on as expected:

Try both the buttons on the product and the controls in the Bose Music app.

Check if either the buttons on your product or the controls in the Bose Music app can operate your product. If controls work on one but not the other, see Buttons on product do not work or work intermittently or App is blank, unresponsive, won't open or crashes.

If using a charger other than the one provided with the speaker, check if the USB charger meets the power requirement for your speaker.

On the USB charger, there should be small text that states the voltage as well as the current output—measured in Amperes (A) or milliamperes (mA)—of the charger. This amp rating varies by charger including those made for other Bose products. Here are some things to know:
  • Your speaker came with a 3 A (3,000 mA) charger
  • Chargers with an current output lower than 3 A will charge your product more slowly
  • Some chargers with low current output might not charge your speaker at all
  • Be sure to use a safety agency-approved power supply that meets local safety agency requirements (i.e. UL, CSA, VDE, CCC, etc.)

Connect your speaker to power and allow time for it to charge.

If the battery in your speaker is fully depleted, it might need to be charged for a period of time before it can power on again. The time depends on the charger used:
  • 3 A chargers (like the one provided with your speaker) take about two minutes
  • 1–2 A chargers take about 25 to 35 minutes
  • 0.5 A chargers take about an hour
  • If your speaker is not up-to-date, it could take several hours to recharge the speaker using a low power charger
On battery power, your speaker enters standby mode after 20 minutes of inactivity to conserve battery life. In standby mode, the power light dimly glows white. If Alexa or Google Assistant is linked to your speaker, it will continue listening for voice requests in standby mode. This mode uses a small amount of power and could eventually deplete the battery if the speaker is not reconnected to power to recharge it. 

When done listening to your speaker, if you don’t need voice assistant functionality, press and hold the Power button for two seconds to fully power off the speaker and conserve its remaining battery life. The speaker will not appear in the Bose Music app when it is fully powered off.

If the speaker could be powered on after being connected to power for an hour, update the speaker.

An update was released at the end of January 2022 to reduce the amount of charge time needed in order to power on the speaker. Check the firmware version of the speaker. If it is not running version 10.0.18 or greater, update your speaker. For more info, see Checking the software or firmware version and Updating the software or firmware of your product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try a different charger.

Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in Amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.

If you're using the charging cradle:

Try the following:

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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