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CineMate® Series II digital home theater speaker system

Sold from 2009 - 2014

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Product will not turn on

If your product appears to be receiving power but won't power on as expected:

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

Check the power connections at your product and at the power source.

Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product. For more info, see Connecting to power.

Replace the battery in the remote.

See if the remote is sending IR signal by looking at the top edge of the remote through a camera viewfinder.

Our eyes cannot detect the IR (infrared) light produced by your remote but many digital cameras can. Look at the top edge of the remote through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the remote is not sending any signal*. If you do see a flash but the remote is not working, try the other troubleshooting suggestions to help determine if the issue is the remote or something else.

*Some smartphones have IR filters on the front and/or rear cameras, which prevents them from seeing this flash. So, if you don't see a flash, try both the front and rear camera, a different camera if available, and any other troubleshooting suggestions.

Be sure the power cord is connected to a working power outlet.

If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.

Check if the light on the interface module blinks when the power cord is connected.

When the system is connected to power, the green light on the front of the interface module should blink for 10 seconds. If the LED blinks after being connected to power but the system will not turn on, see Remote is intermittent or does not control your Bose product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

The remote control may need service.

If the steps provided do not resolve your issue, your remote control may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your system may need service.

If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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