Product will not turn on

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product. For more info, see Connecting to power.

There are two methods to pairing the expansion remote; one pairs the remote using the System Information screen, the other navigates through the Unify menu screens

Using the System Information screen:

1. On the control console, press Setup. The Setup menu with the Unify logo should appear on the TV screen - if it doesn't, select the correct TV input
2. Press and hold Setup until the System Information Screen displays
3. Change switches 1, 2, 3 and 4 under the battery cover on the back of the expansion remote to match the four lines shown to the right of the number on line 11. If six lines are shown, change switches 5 and 6 as well

Using the Unify menu screens:

1. On the control console, press Setup. The Setup menu with the Unify logo should appear on the TV screen - if it doesn't, select the correct TV input
2. On the main remote, press Down until "Homewide" is highlighted
3. Press OK
4. Press Up or Down to highlight "House code"
5. Press OK
6. Press Up or Down to highlight "Standard". The default is "15". Changing this selection will change the house code setting to "0" for Standard, "0A" for Alternative
7. On the expansion remote, press Stop. The system's house code setting will change to match the expansion remote
8. On the main remote, press Exit to leave the menu

Check if either the buttons on your product or the buttons on your remote can operate your product. If buttons work on one but not the other, see Remote is intermittent or does not control your Bose product or Buttons on product do not work or work intermittently.

If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.

If the steps provided do not resolve your issue, the Acoustimass Module and Control Console may need service. Follow the link below for more information on how to service the Acoustimass Module and Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service